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The ServiceNow Starter Kit

The six step path from handed-an-instance to competent admin, with the exercises I use with paying students.

T

Taj

September 11, 2026

5.0 (1)10 lessons

What you'll learn

  • Read the platform as one database: Task inheritance, child tables, and why that halves the confusion
  • Reference fields, dot walking, and why your filter is not returning what you expect
  • Filters, breadcrumbs and saved views that save you hours in week one
  • Forms, related lists and UI policies, through twenty small drills
  • Build one full request item from scratch: variables, variable sets, and a flow behind it
  • Approvals, notifications, and the three Flow Designer patterns that cover most business requests
  • Business rules, client scripts, script includes and GlideRecord, in the order that stops you breaking production
  • A CSA study checklist by domain, and a way to find your gaps before the exam does

This course is for Easy Plan & Hard Plan subscribers

Subscribe to take every lesson — preview lessons below are free to watch.

Included in Easy PlanIncluded in Hard Plan

1. The Map: one database wearing many hats

  1. How the platform is really built: Task and its childrenPreview
  2. Reference fields, dot walking, and why your filter lies to you

2. Lists and Forms: the real interface

  1. Filters, breadcrumbs and saved views: the week-one time savers
  2. Forms, related lists and UI policies: twenty drills

3. The Catalogue: where you get credit

  1. Build one full request item from scratch
  2. Variables and variable sets that do not annoy the business

4. Flow Designer before scripting

  1. Approvals, notifications, and the three flows that cover most requests

5. Scripting Starter

  1. Business rules vs client scripts: where your code runs
  2. Script includes and GlideRecord without breaking production

6. CSA Prep

  1. CSA study checklist by domain, and how to find your gaps

About this course

Most people meet ServiceNow the same way: a manager hands them a login, calls it "the ticket system", and walks off. Then you open it and there are twenty modules, a thousand tables, and a scripting engine underneath all of it.

This course is the six step path from my free article, turned into something you can actually work through. It is built for the person who has just been handed an instance and needs to look competent by Friday: new admins, career switchers, and support staff who want to move into platform work.

It is deliberately in order. Data model first, because it makes everything else readable. Then lists and forms, which is where the hours actually go. Then the catalogue, because that is the part the business sees and the part you get credit for. Then Flow Designer, because a huge share of "we need a developer" requests are a flow, a notification and a well built catalogue item. Scripting comes after that, not before, so you learn why each script runs where it runs. Finally CSA prep, because that is the certification that gets you shortlisted.

Every section ends with exercises you do in your own instance, not slides you watch.

Independent training material. Not affiliated with, endorsed by, or a reseller of ServiceNow Inc.

Instructor

T

Taj

Taj. Bodybuilding coach and ServiceNow educator, based in Canada. Training programs that build size, tech training that builds careers.

Reviews(1)

  • T

    Taj

    September 11, 2026

    Amazing Course!